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Refund Policy

Customers have the right to apply for a return within 14 days of receiving their item(s).

To be eligible for a full return, the item(s) must be unused and in the original condition, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. We must receive returned items within 90 days from the date of purchase. Customers are responsible for the cost of return shipping.

To return an item, please follow the THREE steps below:

1. Prepare item(s) in original packaging.

2. Use a trackable shipping service to mail the item(s) to our returns center.

3.IMPORTANT: Email your full name, tracking number, order number (very important) to this email address. Returns cannot be processed without this information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, usually within 3-5 business days.

Used products:
We do not offer returns except in EXTREME cases of breakage/malfunction.

Customers need to email support@seeyouiceland.com for a return authorization prior to sending any product back to seeyouiceland.com. Or the refund will not be issued, and if the return is due to the consumer, for instance, the items are as expected, but you changed your mind), then you are responsible for the shipping fee. The specific fee is based on the shipping company you choose. Or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange or a refund. Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued within 5 business days.